About Us

ND Care & Support

ND Care & Support provides specialist support services to children, young adults and older people throughout Wales.

Our teams of skilled professionals work closely with individuals and their loved ones to offer support solutions for situations where extra help is required.

We believe that everyone who requires our support must have access to high-quality care that meets bespoke individual needs.

Established

Since 2010, our aim has been to help improve the quality of life for individuals with specialist care and support needs in our communities. We are a registered member of the Care Inspectorate Wales (CIW) and are committed to the safeguarding of all our service users.

We work to ensure that each care package is catered to the exact and unique needs of the situation. Our team recognises that no two circumstances are the same, and we offer flexibility to reflect the individual needs of every one of our service users.

We are passionate, committed and dedicated on being the leading care agency, recognised for providing exceptional care and support to individuals and their loves ones. We pride ourselves on enhancing everyone’s quality of life and promoting their independence.

ND Care & Support

Our Values

Community

Working as a community is core to succeeding as a company. Together with our passion, talent, insight, and experience within the community, we are all committed to the same common purpose.

Innovation

Innovation opens a window for creativity and high performance. Through improved efficiency, productivity, competitive positioning and market share, New Directions will progress to continued success in the future.

Integrity

All individuals are accountable for the highest standards of ethical behaviour. Our fairness and honesty ensures New Directions is a brand of trust.

Quality

By constantly striving to improve our service delivery, we make sure we build effective and on-going relationships with all our stakeholders to demand this quality of service in everything we do.

Respect

We act in a way that respects the rights and dignity of everyone we come into contact with, ensuring confidentiality and understanding of each individual’s circumstances.

Gender Pay Gap 2022

At Care and Support we are dedicated to ensuring fairness, equality and inclusion throughout our workforce. We have taken the time to consider any potential gender pay gap that might exist. To this end, we have produced a gender pay report (5 April 2022) to gain a good understanding of how the average earnings of our male and female employees differ.